Delight Your Clients with Excellent Follow-Through

“As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”  Unknown As the owner of a construction company, I often heard negative comments about […]

Change Happens – DEAL WITH IT!

“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” John P. Kotter, Leading Change  I tend to like change for the most part. I actually crave it in certain areas of my life. Yet this month there […]

Downsize [or Rightsize] Your Ego

We just sold our house a few months ago and we’re downsizing. We made a major move a decade ago [we moved from Minnesota to Maine] and downsized quite a bit at that point. Now we’re downsizing even farther both in price and in size. It feels good and it’s weird at the same time. Downsizing […]

Stop Making Excuses

  “The person who really wants to do something finds a way; the other person finds an excuse.” Unknown Author With fall right around the corner, many of us are thinking about getting back in shape or getting in better shape. It’s that time of the year. Summer is over and fall is in the air […]

Grow Your Leadership Skills [10]

Have excellent on-boarding processes. The on-boarding process starts the minute a new employee walks through the door. Make every attempt to appreciate them, train them and make them feel comfortable during their first few months of employment. Check in regularly, have another employee mentor them and make their office space welcoming. Have the RIGHT people […]

Grow Your Leadership Skills [9]

Set policies and procedures. No matter what size your organization is – you need written policies and procedures. Policies and procedures set the parameters for your people. They set forth the way you do business, the expectations you have of your staff and also protect you from many legal hassles. Having them helps everyone to […]

Using LinkedIn Effectively

LinkedIn is an amazing tool. If used correctly it can help you stay connected with important people and can grow your business. Yet every day I see people using LinkedIn incorrectly. Here are my thoughts… [or maybe my rant] Keep it professional! I don’t want to see pictures of you and your dog or you […]

Grow Your Leadership Skills [8]

Share your toys. Sharing your toys can be fun. If you’ve been successful in business, you probably have lots of toys. If it’s possible to share them with your staff – do it. If you have a boat, invite them over. If you have a rental condo, share it with those who may need a […]

Grow Your Leadership Skills [7]

Turn up the music. Music inspires us, brings up our mood and creates a more relaxed atmosphere. Turn on some music in your office and see if it makes a difference. Let your employees listen to music if it’s appropriate. Music has a way of making every the most boring jobs more manageable and more […]

Renovate the ‘CLOSE’

In sales we’re taught to go for the close – to get the deal. We’re encouraged to go into the close strong, stay firm and land the sale. Does it work? Does it feel good? Last month I sat through a timeshare presentation in Mexico. [If you’ve been to one you know exactly where I’m […]