Ways to Deal with Difficult People

Try on their shoes. Well maybe you can’t actually try on one of their shoes but you can imagine stepping into them for a few minutes. When someone is being difficult, excuse yourself for a moment and imagine – really imagine – what their life is like. What are they struggling with, where have they […]

Simple Ways to Enhance Workplace Culture

Review your on-boarding process. Make sure to have fun welcome rituals, a process for making introductions and a checklist to make sure you do the same thing with every new employee. Let current staff members know a new person is starting BEFORE they start. And communicate why this person hired and what they’ll be doing. Plan surprises.  Catch […]

Be a Cheerleader of People

I love my life mission. My life mission is to be a cheerleader of people. And the cool part about this mission is it is one that anyone can practice. Below are some ways you could cheer people on today. How to Be a Cheerleader of People Today: Smile at EVERY ONE you meet. Be […]

Delight Your Clients with Excellent Follow-Through

“As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”  Unknown As the owner of a construction company, I often heard negative comments about […]

Change Happens – DEAL WITH IT!

“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” John P. Kotter, Leading Change  I tend to like change for the most part. I actually crave it in certain areas of my life. Yet this month there […]

Downsize [or Rightsize] Your Ego

We just sold our house a few months ago and we’re downsizing. We made a major move a decade ago [we moved from Minnesota to Maine] and downsized quite a bit at that point. Now we’re downsizing even farther both in price and in size. It feels good and it’s weird at the same time. Downsizing […]

Stop Making Excuses

  “The person who really wants to do something finds a way; the other person finds an excuse.” Unknown Author With fall right around the corner, many of us are thinking about getting back in shape or getting in better shape. It’s that time of the year. Summer is over and fall is in the air […]

Grow Your Leadership Skills [10]

Have excellent on-boarding processes. The on-boarding process starts the minute a new employee walks through the door. Make every attempt to appreciate them, train them and make them feel comfortable during their first few months of employment. Check in regularly, have another employee mentor them and make their office space welcoming. Have the RIGHT people […]

Grow Your Leadership Skills [9]

Set policies and procedures. No matter what size your organization is – you need written policies and procedures. Policies and procedures set the parameters for your people. They set forth the way you do business, the expectations you have of your staff and also protect you from many legal hassles. Having them helps everyone to […]

Using LinkedIn Effectively

LinkedIn is an amazing tool. If used correctly it can help you stay connected with important people and can grow your business. Yet every day I see people using LinkedIn incorrectly. Here are my thoughts… [or maybe my rant] Keep it professional! I don’t want to see pictures of you and your dog or you […]