Posts Tagged ‘customer service’

Celebrate Your Success

Keys to Focusing On What’s Good In Your Business  Schedule it!  This may sound strange but I used to actually put a half hour on my calendar each week labeled ‘recognition’. This item would pop up weekly to remind me to take some time and recognize our employees, clients and/or vendors. When prompted each week […]

Delight Your Clients with Excellent Follow-Through

“As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”  Unknown As the owner of a construction company, I often heard negative comments about […]

Your Customers Need LOVE

Do you want to set yourself apart from your competition? Do you want more business? Are your marketing efforts coming up short? I’ll let you in on a little secret. It’s simple. The best marketing tool you can employ is to LOVE YOUR CUSTOMERS! Yes I said it – LOVE YOUR CUSTOMERS. People can get […]

21 Ways to Create Customers for Life

Send thank you, birthday and holiday cards. Create a customer loyalty program. Host a client appreciation event. Let them know what to expect each step of the way. Send them business if you can. Ask them how they would like to be contacted. Get to know them, ask about their lives. Think about your business from […]